Trey Beatty, Matt Beatty
and Chris Greer - Vero Beach, Florida
Customer Service runs in this family. Al and Kathy Beatty, Matt and Trey Beatty’s parents, invested in a Mr. Appliance franchise in 1999. Matt and Trey grew up helping their parents in the business, along with their best friend, Chris Greer. Al and Kathy hired Chris to manage the store, and then discovered that the Mr. Appliance systems they had put in place -- properly executed by their well-qualified personnel -- allowed them to run their business without being in the business.
Al and Kathy decided to move to Pennsylvania and leave their growing company in Chris, Trey and Matt’s capable hands. The trio has proven every day what a great decision that was. They earned the Mr. Appliance Business Development award for their success in 2007, and Trey and Chris recently became the company’s owners. Today, they’re glad to be able to focus on what they do best: customer service, appliance repair and spending time together.
How has Mr. Appliance shaped the way you conduct business?
Trey: We focus on the Mr. Appliance front line service system. We make sure we treat our customers properly. That makes a big difference.
What are the biggest challenges in your business?
Chris: I don’t see any real challenges we can’t overcome. We have a “never stop learning” attitude. We’re continuously
striving to improve ourselves and our employees.
What is the biggest benefit of owning a Mr. Appliance franchise?
Chris: For me, the biggest benefit is the gratification of
knowing that I’m challenged and used to my full potential. That’s a feeling I never had being a regular employee at
Trey: It really feels like we’re part of a team with our company and the rest of the franchisees. You’re never alone.
What has Mr. Appliance meant in your life?
Chris: We’ve always been close, even though we have different last names, partly because of this business. We’ve always felt like family.
Trey: I think it even keeps us closer. We work well, and we’re always together.
What advice would you give to a new appliance repair entrepreneur?
Chris: Learn to separate your work from your personal life. It can be hard to do, but I think Mr. Appliance does a good job of trying to get all franchisees to that point.
What do you see in the future for your business?
Chris: I see a great place to work. I see a good team. I always want this to be an enjoyable company to work for.
Trey: I see success. It’s what we strive for every day.
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