Scott and Pam Hobbs - Panama City, Florida
Scott Hobbs began his plumbing career in new construction in 1989. But after going through the typical struggles a new construction plumber goes through, Scott and his father Ken ventured into the service side. Following a few years of no sustained growth, they turned to Mr. Rooter, which Scott calls “a perfect match.”
In 2007, they received the Personal Achievement award, which acknowledges outstanding achievement in sales, manpower growth, personal growth or franchise development.
Why did you invest in a Mr. Rooter franchise?
I knew I had to align myself with an organization that could help us grow to the potential I know we have. My father and I visited the Mr. Rooter corporate office and were impressed with the integrity of the entire staff and their willingness and ability to help us grow. After looking at other organizations, we found Mr. Rooter to be a perfect match.
How has your business changed since you became a franchise owner?
In 2000, we slowed down our new construction company of 40 plus employees to a profitable and manageable size and started a separate company to focus on only service. We ran the new shop for a few years trying to grow. I would get up to three trucks and then back down to one truck.
We started our Mr. Rooter franchise in 2004 with one technician and one helper. By learning an established system and having the ability to tap into decades of experience from other Mr. Rooter franchisees, we’ve grown to eight technicians.
What is the biggest benefit of owning and operating a Mr. Rooter franchise?
I can’t imagine trying to build this company, stay ahead of the competition and survive through challenging economic times without the guidance, training and support we receive from the Mr. Rooter Corporation as well as all the other Mr. Rooter franchisees.
What do you see in the future for your franchise?
With the help of Mr. Rooter we have a business plan to more than double the current size of our company over the next few years. We have a lot more to learn and a lot of growth to achieve. My wife and our daughter have joined the company to help with the growth.
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