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July 7th, 2010 by DwyerGroup
You really can’t talk about The Dwyer Group without beginning with the Code of Values. At The Dwyer Group, we do our best to work and live by a set of values we can be proud to show others. Mr. Rooter Plumbing along with our sister companies (Aire Serv, Mr. Appliance, Mr. Electric, Glass Doctor, Rainbow International, and Grounds Guys), has a Code of Values we apply every day to stay grounded and focus on the right things. These values represent how we want to conduct our everyday interactions with our franchisees, co-workers, vendors ….and our customers.
Our Code of Values includes 14 principles that fall into one of four categories – Respect- Integrity – Customer Focus – Having Fun in the Process. As businesses leaders we strive each and every day to lead by example as well as do our best to include these values in all that we do both in our professional and personal lives. In fact anytime we have a meeting with three or more associates, we recite our values to keep them front and center.
We Live Our Code of Values By…
RESPECT
…treating others as we would like to be treated.
…listening with the intent to understand what is being said and acknowledging that what is said is
important to the speaker.
…responding in a timely fashion.
…speaking calmly and respectfully, without profanity or sarcasm.
…acknowledging everyone as right from their own perspective
INTEGRITY
…making only agreements we are willing, able and intend to keep.
…communicating any potentially broken agreements at the first appropriate opportunity to all
parties concerned.
…looking to the system for correction and proposing all possible solutions if something is not
working.
…operating in a responsible manner: “above the line…”
…communicating honestly and with purpose.
…asking clarifying questions if we disagree or do not understand.
…never saying anything about anyone that we would not say to him or her.
CUSTOMER FOCUS
…continuously striving to maximize internal and external customer loyalty.
…making our best effort to understand and appreciate the customer’s needs in every situation.
HAVING FUN IN THE PROCESS!!
Tags: Aire Serv, Glass Doctor, Grounds Guys, Mr. Appliance, Mr. Electric, Mr. Rooter, Rainbow International, The Dwyer Group
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June 2nd, 2010 by DwyerGroup
April showers bring May flowers, as well as three new plumbing and drain cleaning franchises for Mr. Rooter Corporation.
The following new owners attended a weeklong basic training course at the company’s corporate office in May:
- Daryl Albright – Frederick County in Maryland
- Randy and Tami Fitzgerald – Parker County in Texas
- Ruben and Stephanie McCutcheon – Santa Fe County in New Mexico
The Mr. Rooter basic training includes classes on best practices, management and leadership techniques, customer service and marketing.
“We’re excited to expand our Mr. Rooter Plumbing network,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “We look forward to helping these new franchisees grow their franchises and provide their communities with professional and customer-focused services.”
Mr. Rooter Plumbing technicians follow an established and professional system. For example, they wear shoe covers to protect a customer’s home or business.
Technicians also give customers the price before work is done to ensure there are no surprises about the cost of service. Mr. Rooter Plumbing provides service 24 hours a day, seven days a week, with no extra charges on nights, weekends and holidays
Tags: franchise, franchisee, Mr. Rooter, new franchise owners, Texas, The Dwyer Group, Waco
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June 2nd, 2010 by DwyerGroup
Mr. Rooter Corporation announces the addition of three franchises in April.
The following people attended a weeklong basic training course April 19-23 at the company’s corporate office in Waco, Texas:
- Michael and Dawn Pant – Montcalm County in Michigan
- Jamie Smith and Rob Whitley – Baltimore, Maryland
- John and Penny Maxwell – Carter, Sullivan, Washington Counties in Tennessee, and Watauga County in North Carolina.
“We are delighted to help this great group of business people develop their businesses,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “It’s nice to grow our Mr. Rooter brand with great individuals who want to provide outstanding customer experiences for their communities.”
Mr. Rooter Plumbing technicians follow an established and professional system. For example, they wear covers over their shoes when inside a customer’s home or business to protect their property.
Technicians also give customers the price before work is done to ensure there are no surprises about the cost of service. Mr. Rooter Plumbing shops provide service 24 hours a day, seven days a week and there are no extra charges on nights, weekends and holidays.
Tags: franchise, franchisee, Mr. Rooter, new franchise owners, The Dwyer Group, Waco
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June 2nd, 2010 by DwyerGroup
Mr. Rooter Plumbing, with the help of 3M Clean Water Solutions, is making cleaner, fresher water a reality for Haitian earthquake victims.
During the week-long trip, they will teach women in Haiti how to test, bag and sell water. But it doesn’t stop there. These companies hope selling water can become a trade for Haitian women.
“We want to give Haitian women the opportunity to have a business that stretches past the rebuilding efforts,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “While we want to give them something sustainable, we also want to make sure they have clean water to drink now.”
Thompson says Mr. Rooter Plumbing could not do this without 3M Clean Water Solutions and its engineer Satish Chamyvelumani, who is also on the trip. He brought bags and test kits his company is donating to make this venture possible.
“We are excited to send a 3M Purification Inc. engineer Satish Chamyvelumani, who is part of a 3M technical team that is committed to developing and providing sustainable, affordable solutions to address water quality for regions like Haiti,” said Veena Lakkundi, business leader at 3M Clean Water Solutions.
Once they complete this project, Thompson and Derek Moreland, co-owner of the Mr. Rooter franchise in Toronto, will head to a town north of Port-au-Prince. They will scope out the town’s plumbing challenges.
This “fact finding mission” – as Moreland calls it – is important. On a future trip, a group of Mr. Rooter Plumbing franchisees from across Canada and the United States will lay pipe for the town.
Moreland made the pledge to help Haitians during a leadership meeting in January, as he talked with fellow Mr. Rooter franchisees. He had just heard that some Haitian kids were walking six kilometers for water, and they carried it back in old paint cans.
“We are so lucky to have clean, fresh water – both hot and cold – at our fingertips,” Moreland said. “We really do take it for granted, and we have an opportunity to help people who are really in need.”
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May 17th, 2010 by DwyerGroup
Rainbow International started the summer heat a little early with the addition of three new franchises to its network of restoration and cleaning services experts.
These new franchise owners attended a week-long basic business training course at Rainbow International corporate headquarters in Waco, Texas.
- Ben Yu (Vancouver, BC)
- Marcel Morais (Vancouver, BC)
- Tony Pavano (Chatham, ON)
- Ken Keating (Atlanta, GA)
The comprehensive Rainbow International training program provides superior, world-class customer service through an in-depth study of professional management, best practices, leadership, financial and marketing training.
The new businesses owners will join the service industry by offering a team of restoration and cleaning service experts to their respective communities.
“These new franchise owners are a terrific addition of world-class front line service for area residents,” said Rainbow International president David Bethea. “We’re excited to have them on the Rainbow International team and know they will do a great job serving their customers.”
Rainbow International offers franchise owners a professional and established system. Parts of the 17-step process include wearing protective foot coverings to respect the customer’s home, up-front pricing, working directly with insurance companies and uniformed, background-checked service professionals on all jobs.
Tags: franchise, new franchise owners, Rainbow International, The Dwyer Group, Waco
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May 7th, 2010 by DwyerGroup
Rainbow International welcomed the arrival of spring with the addition of seven new franchises to its network of restoration and cleaning services experts.
These new owners attended a week-long basic business training course at Rainbow International corporate headquarters in Waco, Texas.
- Tim Toramanoglu (Mississauga, Ontario)
- Mike Cossette (Lexington, KY)
- Peter Stymest (Halifax, Nova Scotia)
- Bianca Davis (Ogden, UT)
- Justin Smith (Portland, OR)
- Joseph and Brandi Chambers (Norman, OK)
- Brian Howard (Wheaton, IL)
The comprehensive Rainbow International training program provides superior, world-class customer service through an in-depth study of professional management, best practices, leadership, financial and marketing training.
The new businesses owners will join the service industry by offering a team of restoration and cleaning service experts to their respective communities.
“These new franchise owners are a terrific addition of world-class front line service for area residents,” said Rainbow International president David Bethea. “We’re excited to have them on the Rainbow International team and know they will do a great job serving their customers.”
Rainbow International offers franchise owners a professional and established system. Parts of the 17-step process include wearing protective foot coverings to respect the customer’s home, up-front pricing, working directly with insurance companies and uniformed, background-checked service professionals on all jobs.
Tags: franchise, franchisee, new franchise owners, Rainbow International, The Dwyer Group, Waco
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May 4th, 2010 by DwyerGroup
The Dwyer Group has been ranked one of the top 50 franchises for military veterans. The “best” franchises for military veterans were determined by 3 different variables: the overall program offered to the veterans, the percentage of veterans among existing franchisees, and the percentage of veterans among the companies senior management.
Mr. Rooter President, Mary Thompson, was one of only two companies in the top 50 to actually be a veteran herself. Thompson credits her success to the experience she gained serving as a Marine Corps officer.
There are many reasons veterans are a natural fit into franchising. They have a fierce work ethic, and will keep going even when the going gets tough. They are known for being self-disciplined, possess the ability to focus and block out distractions. Lastly, they have been conditioned to follow directions and adhere to systems.
This combination allows them to overcome the difficult times the franchise goes through, remain focused and dedicated to running a successful business, and they are able to follow the franchises’ time-proven system without costly deviations which is pivotal to their success.
Another reason the Dwyer Group’s franchises were appealing to veterans is the Vetfran program. The Vetfran program offers veterans a 25% discount on initial territory purchases and other vendor incentives for those who qualify. The program was established by The Dwyer Group’s founder Don Dwyer to benefit honorably discharged vets after the gulf war. Since then 360 and veterans are involved in the program and over 1,200 veterans have acquired their own franchise. It is The Dwyer Group’s way of giving back and thanking veterans for their service and sacrifices.
Tags: Don Dwyer, franchise, franchising, military, Mr. Rooter, The Dwyer Group, Top 50 Franchises, Veterans, VetFran
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May 4th, 2010 by DwyerGroup
WACO, Texas (April 26, 2010) – Mr. Rooter Corporation announces the addition of three franchises in April.
The following people attended a weeklong basic training course April 19-23 at the company’s corporate office in Waco, Texas:
• Michael and Dawn Pant – Montcalm County in Michigan
• Jamie Smith and Rob Whitley – Baltimore, Maryland
• John and Penny Maxwell – Carter, Sullivan, Washington Counties in Tennessee, and Watauga County in North Carolina.
“We are delighted to help this great group of business people develop their businesses,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “It’s nice to grow our Mr. Rooter brand with great individuals who want to provide outstanding customer experiences for their communities.”
Mr. Rooter Plumbing technicians follow an established and professional system. For example, they wear covers over their shoes when inside a customer’s home or business to protect their property.
Technicians also give customers the price before work is done to ensure there are no surprises about the cost of service. Mr. Rooter Plumbing shops provide service 24 hours a day, seven days a week and there are no extra charges on nights, weekends and holidays.
Tags: franchise, Mr. Rooter, New Franchises
Posted in Mr. Rooter, Uncategorized | No Comments »
April 13th, 2010 by DwyerGroup
Rainbow International saw March 2010 come in like a lion with the addition of seven new franchises to its network of restoration and cleaning services experts.
These new owners attended a week-long basic business training course at Rainbow International corporate headquarters in Waco, Texas.
Rick Dalton (Jacksonville, FL)
Zane Metz (Winchester, VA)
Scott Bell (Mt. Vernon, WA)
Shallum and Melissa Bivens (Eugene, OR)
David Borcsa (Fontana, CA)
Matt Tenny and Brian Temple (Harrisburg, PA)
Artus Gosk (Highland park, IL)
The comprehensive Rainbow International training program provides superior, world-class customer service through an in-depth study of professional management, best practices, leadership, financial and marketing training.
The new businesses owners will join the service industry by offering a team of restoration and cleaning service experts to their respective communities.
“These new franchise owners are a terrific addition of world-class front line service for area residents,” said Rainbow International president David Bethea. “We’re excited to have them on the Rainbow International team and know they will do a great job serving their customers.”
Rainbow International offers franchise owners a professional and established system. Parts of the 17-step process include wearing protective foot coverings to respect the customer’s home, up-front pricing, working directly with insurance companies and uniformed, background-checked service professionals on all jobs.
Rainbow International offers comprehensive water, fire and smoke damage restoration and cleaning services to residential and commercial customers. Residential and commercial customers and insurance industry professionals can rest assured Rainbow International offers the same high quality training and support to franchise owners across the United States and Canada.
Tags: franchise, new franchise owners, PR, Rainbow International, Rainbow International Franchise, restoration franchise, Texas, The Dwyer Group, Waco, water damage franchise
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April 9th, 2010 by DwyerGroup
 (For more, see the full profile of Charlie Hall that appeared on the cover of Cleaner Magazine.)
Charlie Hall calls his Mr. Rooter franchise his “redneck enterprise” if that’s the case I guess you could call Charlie Hall “redneck royalty.” In seven years Charlie has expanded his business from three service vans to seven, five employees to 19, and first year revenue of $700,000 to projected $2 million in 2010.
I know what you’re thinking, Charlie Hall must be quite the plumber, but the truth is most of his professional career has been spent in marketing and sales with Coca-Cola. In 2003, Hall’s son Nick who worked as a Mr. Rooter technician mentioned that the owner was going to sell. Hall decided to jump on the opportunity to become a business owner and has never looked back.
Not having any experience in the industry may have been intimidating for many, but Hall did his research and realized the key to making his new business profitable was specialization.
“We needed to get our arms around jetting, and we had to get into excavation, which the former owner had not done. We also needed to get into pipe lining and pipe bursting” Hall said.
Granted, there were some road blocks at first. New equipment was needed for these expansions and not having a background in the industry created some initial hurdles.
“I bought a brand-new piece of equipment and of course no one could run it properly. We were learning as we went along. It would have been comical, if it wasn’t so important” Hall said.
Hall understood the importance of being a quick learner and swiftly mastered his equipment and moved on to restructuring his staff. Hall believes in catching people doing things right, “twice a month, a manager will ride along on a job with somebody.” The purpose of this practice is to acknowledge what technicians are doing right, “positive reinforcement.”
Mr. Rooter’s systems helped make the transition into owning a sewer and drain cleaning business easy for Hall, and they can help make it easy for you as well. They can help you learn the equipment, crunch the numbers, plan for expansion, restructure employees, and improve your pricing systems. No prior experience necessary. There’s a reason they call us Mr.
Tags: Charlie Hall, cleaner, cleaner magazine, franchise, Mr. Rooter, Mr. Rooter Franchise, new franchise owners, plumber, plumbing, plumbing service, Texas, The Dwyer Group, Waco
Posted in Mr. Rooter | No Comments »
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