(For more, see the full profile of Charlie Hall that appeared on the cover of Cleaner Magazine.)
Charlie Hall calls his Mr. Rooter franchise his “redneck enterprise” if that’s the case I guess you could call Charlie Hall “redneck royalty.” In seven years Charlie has expanded his business from three service vans to seven, five employees to 19, and first year revenue of $700,000 to projected $2 million in 2010.
I know what you’re thinking, Charlie Hall must be quite the plumber, but the truth is most of his professional career has been spent in marketing and sales with Coca-Cola. In 2003, Hall’s son Nick who worked as a Mr. Rooter technician mentioned that the owner was going to sell. Hall decided to jump on the opportunity to become a business owner and has never looked back.
Not having any experience in the industry may have been intimidating for many, but Hall did his research and realized the key to making his new business profitable was specialization.
“We needed to get our arms around jetting, and we had to get into excavation, which the former owner had not done. We also needed to get into pipe lining and pipe bursting” Hall said.
Granted, there were some road blocks at first. New equipment was needed for these expansions and not having a background in the industry created some initial hurdles.
“I bought a brand-new piece of equipment and of course no one could run it properly. We were learning as we went along. It would have been comical, if it wasn’t so important” Hall said.
Hall understood the importance of being a quick learner and swiftly mastered his equipment and moved on to restructuring his staff. Hall believes in catching people doing things right, “twice a month, a manager will ride along on a job with somebody.” The purpose of this practice is to acknowledge what technicians are doing right, “positive reinforcement.”
Mr. Rooter’s systems helped make the transition into owning a sewer and drain cleaning business easy for Hall, and they can help make it easy for you as well. They can help you learn the equipment, crunch the numbers, plan for expansion, restructure employees, and improve your pricing systems. No prior experience necessary. There’s a reason they call us Mr.
Tags: Charlie Hall, cleaner, cleaner magazine, franchise, Mr. Rooter, Mr. Rooter Franchise, new franchise owners, plumber, plumbing, plumbing service, Texas, The Dwyer Group, Waco
