Recently, I had the opportunity to interview Mary Thompson, the president of Mr. Rooter and the chair for VetFran, about the VetFran program. It was an eye opening chat, and one that I believe deserves to be advertised as much as possible.

VetFran was founded after Desert Storm in 1991, by Don Dwyer, the founder of the international franchise company, The Dwyer Group. After 9/11, Don Dwyer’s daughter, Dina Dwyer-Owens, the current CEO of the Dwyer Group took it upon herself to revitalize the VetFran program. There are over 400 members of VetFran, all franchisors looking to give discounted franchises to veterans. The current chair of the program is Mary Thompson, the president of Mr. Rooter. So far there have been over 2100 deals given to veterans throughout the years. And Mr. Rooter, Thompson’s own company, has been named by USA Today as one of the Top 50 Companies in American to work with veterans.

“I was a franchise owner before, and I’ve done every job since. I’ve been on every side and seen it from all levels,” Thompson said. “That’s why I’m so passionate. I know I would not have had the success I’ve had without the marine corp. and the franchising business teaching me how. Veterans make the best franchisees: they are disciplined, but follow a system. We are looking for leaders who want to lead toward a common goal.”

Indeed, a marine sword flashes from the walls of Thompson’s office, a flash of deadly silver and ivory handle polished until it glows in the late afternoon sun. Thompson herself speaks on the subject with true passion, as evident by her recent travels to Washington DC to support the new Help Veterans Own Franchises Act.

“The bill is a win/win situation,” Thompson said. “It gives veterans tax credits up to $25,000 of the franchise fee. This money is cash that veterans can then invest back in the company. It pays taxes back into the community. The veteran now has a job, and also has created jobs, and the franchisors end up with a great franchisee.”

As the chair for VetFran, Thompson has spent her time trying to expand the program to its limits. Through her leadership, the website has been redone and a portal is being created to marry veterans with different job opportunities. Their goal is to increase the number of franchisors on VetFran 15%, and they’re already part of the way there to next year’s goal.

“At a recent event, VetFran experienced 4 percent growth at a single event,” Thompson said, relish in her voice. “The greatest thing about the program is that VetFran isn’t just doing ‘the right thing to do.’ VetFran is the right thing to do, but it’s also the smart thing to do. Franchising is a great medium and a great match between veterans and franchisors. Veterans ‘get’ the system. Most people have to be taught that.”

Through her many engagements, like speaking at the Entrepreneurship Bootcamp for Veterans with Disabilities, Thompson has had the opportunity to spread her knowledge about the world of opportunities available for veterans and franchisors alike. Having wounded warrior, Staff Sergeant Shilo Harris there, however, as living proof of her words, made the impact all the more tangible.

“I always have said ‘If not now, when?’ when it comes to VetFran and veterans programs, and Shilo said something that has really stuck with me. He told me ‘That’s not a question, that’s an imperative.’ And he was right.”

Helpful links:

The VetFran website

Information on the Help Veterans Own Franchises Act and how to help:

Despite today’s downturned economy, or perhaps because of it, more and more business owners are discovering the secret of stability and prosperity: franchising. Franchising, though not for all businesses, is an ideal way to grow your company. Franchising allows for the duplication of successful business plans and then applies them directly to your own business. Through the aid and support from the Dwyer Group, you as an owner can spend less time bogged down in the time-consuming minutia of daily business life and can apply yourself to improvement and expansion.

The Dwyer Group is comprised of 7 potential concepts that you might be interested in operating. One of the greatest benefits of working with the Dwyer Group is that you can either convert your existing business into a successful franchise, or you can start from scratch and build your franchise from the ground up. This flexibility allows you the freedom to run your company, while also having support when you require it. Between the Dwyer Group’s proven business plans and excellent training opportunities, becoming a franchisee means starting out ahead and with more connections that you could previously dream.

There are 7 potential franchises that encompass the Dwyer Group, and each one has its own unique benefits and is recession-resistant.

Rainbow International- Rainbow International is in the smoke, fire and water restoration industry. This industry is both recession-resistant and profitable. In addition to those basic services, Rainbow International also offers mold removal services, biohazard clean up and commercial services. With a Rainbow Franchise, you will receive full training and support, and will receive help from our national accounts and marketing team in order to help you get the optimal number of jobs for your business.

Glass Doctor- Not only is Glass Doctor the largest fully franchised residential, business and auto glass franchise company in the U.S. and Canada, they also have the ability to make your existing glass company skyrocket. With a Glass Doctor franchise, you will have access to experts in specialty glass services that can drastically increase your client base. Through a franchise with the Dwyer Group, you will have access to discounts and rebates on all that you need to run your company, and access to special, proven business systems that will streamline your company and maximize results.  

Aire Serv- Aire Serv is a leader in the heating and air conditioning industry, an industry that is both competitive, profitable and always necessary. By opening an Aire Serv franchise, you can learn how to increase profitability, have access to our cutting-edge research and learn to expand your existing company into something much greater. With over 175 locations worldwide, there are hundreds of franchise owners in a support system, as well as the entire Dwyer Group team, who will provide help and information on running a successful business. 

Mr. Appliance- Mr. Appliance is the largest fully franchised appliance repair company in the world. By opening a Mr. Appliance franchise, you are getting the chance to benefit from fifteen years worth of experience in servicing high-end appliances and operating successful businesses.  The industry is both dynamic and competitive, and many people previously owning appliance repair services have made the switch to a Mr. Appliance franchise and seen their companies really take off.

Mr. Electric- Mr. Electric is an electrical home service provider with impeccable connections. Already the official electrical home installation partner of the Home Depot, this powerful alliance has helped our franchise owners become leaders in the industry. With this franchise, you will be able to provide special electrical services like solar patio lighting, security lighting, custom projects and much more. As a franchise owner in such a successful business, you will be allowed the freedom of running your own business with the security of support from other franchise owners and headquarters just a phone call away.

Mr. Rooter- A leader in the plumbing industry, Mr. Rooter allows you to build a successful franchise due in part to the training and business services you will receive on your induction into the franchise family. With a long, illustrious history, Mr. Rooter was founded in 1974 and has grown to over 300 franchise locations across the United States, Canada and Europe. Opening a Mr. Rooter franchise means that you will have access to important help that will allow you to focus your time on improving efficiencies and performance. As always, being a part of one of the Dwyer Group’s franchises also means that you will receive the immense discounts and rebates available through the Dwyer Group’s many connections. 

The Grounds Guys- The newest franchise opportunity in the grounds and lawn care industry, The Grounds Guys franchise comes with all of the systems, training, support and tools to become a fully profitable and competitive franchise. With all franchise territories in the United States open, opening a franchise has never been more accessible. Regardless of your experience, you will receive top of the line training  and you can focus on streamlining your business to maximize profitability.

Whether an existing business owner or a new one, any one of these franchises can help you take your business to new, impressive heights. Having the support of other franchisees and the invaluable training and resources from the Dwyer Group means adding layers of security and aid that are difficult to find in smaller, non-franchised businesses. Many franchise owners have praised the system, stating that they are able to devote their time to actually running the business and expanding it, rather than simply putting out fires as soon as they spring up.

Convinced? Click here to get started.

By Laura Shaheen

We could fill this space with the normal platitudes: “There’s no time like the present!” “Time waits for no man!” “Don’t put off on tomorrow what can be done today!” But besides those being irritably cheery, the core message is the same, and it’s one that’s existed since the start of humanity: get going. There are 24 hours in a day, and oftentimes we feel like we’re barely treading water as it is. That is when our real nemesis creeps in. Our worst enemy isn’t our schedule, or a bothersome coworker, it’s the mentality that perhaps, when the time is right, we might start buckling down to making things happen.

That’s the biggest excuse we hear from budding entrepreneurs about starting up their companies. There are a host of others: money issues, age issues, experience and confidence issues, but what all of the issues boil down to is that we live in a nation ruled by procrastination. There will never be a time when all the stars align, when you’re making more money than you’ve dreamed, and you have vast quantities of free time (However, if you do manage this, hats off to you. Perhaps you should look into motivational speaking.) For the rest of us normal folk, entrepreneurship is intimidating and we put it off.

No longer. Check out some of these tips, and get going.

1.)    Make the time: We’re all strapped for time. Honestly, sometimes it might seem like you’re pulled thin enough, by work, by your family, by your friends. The point is, however, that everyone you know is in the same boat. Twenty-four hours a day is all we have to make our impression, day after day. You have exactly one lifetime to leave a legacy. In the case of dithering over whether to get into the franchise business, follow the rest of our tips. Make time to research, and then think long and hard about whether the decision is right for you. Learn to prioritize and time-manage. A firm handle on those is like the key to the universe.

2.)    Turn struggle into a lesson: It’s tempting to ignore your struggles. It would be so much easier to turn a blind eye to your failures, and to avoid thinking about the mistakes you’ve made coming to the point you’re at this very second. While it’s not healthy to overly dwell on mistakes, neither is it beneficial to simply push them from your mind, time and time again. Learn from your mistakes, and then learn to push them away once you’ve established what you did wrong. As human beings, it’s instinct to make excuses, even to ourselves. Getting past that barrier of lying to oneself is like its own victory in the war of success.  

3.)    Research until you drop: This point, though down here at number three, is the cornerstone on which this entire article rests. Research. Perhaps opening a franchise isn’t right for you. But without research, you will continue to devote day after day to it in the back of your mind, hemming and hawing as you go over points with no facts to back them up. But perhaps entrepreneurship is the right road. Without making the time to learn, there’s no way that you can move forward. This is procrastination at its most aggressive and damaging. Arming yourself with knowledge can be what defeats the fear, and keeps procrastination at bay. Succeeding in this one aspect is one of the more vital aspects of entrepreneurial victory.

4.)    Discover online tools: Though this ties into research, we felt it deserved its own category. There are so many online tools available to the starting business owner. Cloud computing has become big, allowing you and your employees to access files no matter where you are on the globe. Skype can allow you to make international visits face to face, while other social medias keep you connected in a way that would have been unimaginable just ten years ago. There are also online tools to help you cut costs, like online faxing.

5.)    Buck up and accept responsibility: Finally, responsibility is what separates the go-getters from the mosey-alongers. Accepting responsibility for yourself, your customers and your employees is what can end up maximizing profits and allowing for growth. It’s easy to glide along on a wave of excuses, and most of the time people won’t even call you out on it. They probably recognize their own shortcomings in your words. “Yes, the economy is bad. I would do the same thing,” they say. However, if you accept responsibility and work through your struggles, you will command respect, something that can never be bought, and you will succeed where countless others have failed. That makes you special. That makes you unique.

Make the time, do your homework and take the reins of responsibility. It’s tough, it’s everyday, and it’s not for everyone, but those, as bluntly as possible, are the qualities that will push you into success.

At first glance, social media looks like a zoo. Between phrases like tweeting and retweeting, Facebook “likes,” and Foursquare “check-ins,” it’s easy to see how many business owners simply take a look and then leave the social networking to someone, anyone else. However, it’s unlikely that you’ve avoided social media completely, and that is a step in the right direction.

Social media experts (both self-proclaimed and the one or two Mark Zuckerbergs out there ) are a dime a dozen, but what they’re saying does have value: embrace social media. It’s here to stay, and where else can you potentially reach 250 million people in one place? When the internet rolled around, a new playground was born and rules changed. The same thing is occurring now, instigated by websites like Facebook and Twitter. With a firm grasp on social networking, your company can quickly not only announce its presence, but it can add something to your client relations that’s impossible to find in a newspaper ad or a television commercial: real, human interaction.

One of the most important and worthwhile things to remember about social media is that there are real people behind the blocks of type. When a customer writes on your company’s page wall to thank you for the service you provided, you get a chance to write back to them and actually interact. That tiny effort, that simple acknowledgement, can do wonders for the good will of your business. If a customer complains on your Facebook wall? Don’t delete it out of hand. Talk to them, figure out the problem, and then try and make reparations. A client you might have lost forever could now be telling all of his friends about how Your Company so quickly addressed his problems. People idly scrolling down the page can see how you treat customers and just like that, more business.   Facebook, Twitter and other social medias are powerful tools, and they don’t have to be intimidating. Check out some of these helpful tips for social media and your page will blossom.

1.)    Create an account and maintain it. This is one of the most critical steps, and though it may appear self-explanatory, it’s the one that companies most often forget. Once you make your Facebook Page, or create your Twitter account, do not simply leave it there to wallow in the internet wasteland. Assign someone to monitor your social media. Without proper monitoring, you might never even get this wonderful opportunity off the ground. If you’re finding yourself strapped for time and knowledge, consider creating a marketing internship position. College students in the area thrive on social media, and marketing internships are highly coveted and highly sought after. Pretty soon you’ll be weeding out the best of the best from your applicants and setting their minds on improving business for your company.

2.)    Create content, don’t merely advertise. One of the reasons that people elect to “like” your page or follow your tweets is that they feel you have something to add to the table. Use this opportunity to inform your fans about things they might not know. Give them a reason to consult your page, and above all else, keep them from regretting they added you.

1. a.       Creating content

i.      Post helpful tips that apply to your customer’s needs. In the yard business? How about some free tips on landscape management?

ii.      Make your company human: post pictures of your employees, have interviews with satisfied clients. The more interactive your page is, the longer people will stick around to look at it.  

iii.    Ask questions, use polls, and get people talking. Make people want to check out your page in the mornings.

3.)    Always keep your eyes open for new ways to advertise. With the proliferation of social medias mobbing the internet, Facebook and Twitter aren’t the only options around. This is especially true depending on the typical demographic of your specific clientele.  A new contender, Foursquare has hit the market hard, increasing their users from 1 million to 10 million in one year. Foursquare is a check-in application at its heart, and as a company owner, if a user checks in at your location, you can offer them a variety of small discounts while they create buzz with their location being posted on various internet profiles. In addition to Foursquare, other social media platforms are changing the ways that people find businesses.

Overall, social media has proved time and time again that it is here to stay and that it can be an effective and inexpensive way to reach consumers you might never have anticipated. If you have a social media page already, give it a makeover, if you don’t have one, well then, what are you waiting for? New ways to spread your company’s name are being created almost more quickly than companies can keep up with, and that simply is an opportunity that cannot be missed.

Here are some tips from our Mr. Rooter plumbers you can use before freezing temperatures arrive. It can save you money as well as the stress of getting your pipes repaired.

Catch them and cover them while it's still early!

The most important thing you can do is locate and learn how to use the main water shut-off valve. In case your pipes freeze – trust me – you’ll want to know how to do this. If you cannot find it, call Mr. Rooter Plumbing, and we’ll come out to show you where.

Next, follow these Mr. Rooter Plumbing tips to winterize your plumbing system:

-          Cover your outdoor faucets and exposed pipes with insulation. (You can buy insulation at most home parts stores.) Or you can wrap them with thick towels and tape the towels with duct tape.  I just love duct tape – it has just so many uses.

-          Once it is below freezing – keep your faucets running. (I recommend either a small trickle of water or a constant drip.)

-          Open your cabinet doors to allow heat to circulate to keep your interior pipes warm.

-          Secure your windows, crawl space openings and basement doors to keep cold wind away from you pipes.

-          Remove your garden hoses from outdoor faucets. You should also open outside hose taps so water can drain.

These tips will help keep your pipes from freezing. Do you know what to do, though, if you find your pipes frozen? I recommend you follow these steps from Mr. Rooter Plumbing to safely thaw your frozen pipes:

Doesn't this image just send shivers down your back?

- First, you need to turn off the water at the shut-off valve.

- Then you should open the faucet at the lowest point in the house. This allows water to drain out as the ice melts. (Mr. Rooter plumbers recommend a basement faucet – this allows water to drain from the entire house to the lowest point.)

- You can heat the exterior of the pipe with a hair dryer. Be sure to apply heat slowly and don’t keep heat in one spot.

I want to warn you about one thing in particular. Do NOT attempt to thaw exposed frozen pipes with an open flame, such as an acetylene torch. This could generate a spark or cinder that could cause a fire.

If you live up in the North or in Canada, some of our Mr. Rooter Plumbing shops have electric thawing machines that slowly defrost a frozen pipe by sending a low voltage electric current through the pipe. This gently thaws the ice with no danger of fire from a torch or other open flame device.

If you end up with burst pipes this winter, and you need immediate repair, call a qualified plumber. Our Mr. Rooter Plumbing technicians are on call 24 hours a day, seven days a week including holidays, and there’s never an overtime charge.

To keep the oven, garbage disposal and kitchen sink drain in good working condition this holiday season, cooks need to take some precautions before and after the Thanksgiving feast.

“Oven problems usually go unnoticed until the turkey is already inside,” said Doug Rogers, president of Mr. Appliance^® Corp. “Give yourself enough time before the big day to test your oven and if needed, call an appliance repair company for help. A few minutes spent checking your kitchen appliances could save your holiday season.”

Don't let this be YOUR Thanksgiving dinner...

A proper working oven is something you and your tableful of hungry relatives will be thankful for. This year, add these oven tips from Mr. Appliance to your Thanksgiving to-do list in preparation for the festive feast:

• Avoid running the self-cleaning cycle before a big holiday dinner.
• Remove caked on food from the gas vents or the heating element.
• To test baking efficiency, buy a white cake mix. If cake is dry or undercooked, oven temperature isn’t set correctly.
• Replace gaskets at the first sign of a leak or if moisture appears on outside of oven.
• Use oven light to save cooking time and energy.

For those who aren’t do-it-yourselfers, appliance repair professionals can repair faulty gaskets and replace oven lights.

As for the cleanup process, there are five tips many don’t think about until it’s too late. Mr. Rooter Plumbing has this advice:

• Wipe off greasy dishes before washing.
• Avoid pouring grease down the drain.
• Throw scraps in trash or compost pile.
• Don’t overload the garbage disposal.
• Don’t use dishwasher if disposal isn’t working.

When cooks combine turkey bones and potato peels with grease, they’ve got the ideal recipe for a backed-up kitchen sink. It’s a mixture that keeps plumbers busy over the holiday, unclogging stuffing-stuffed drains.

“It’s important to know what should and should not be put down the drain before the Thanksgiving frenzy,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “People also don’t realize how much food they put down their garbage disposal until the drain is backed up.”

About Mr. Appliance®:

Mr. Appliance is North America’s leading appliance repair franchise system. Established in 1996, its franchises provide full-service residential and light commercial appliance repair. Mr. Appliance has more than 150 locations throughout the United States and Canada and is consistently ranked among the top home service franchises by Entrepreneur magazine and other industry experts. Mr. Appliance is a subsidiary of The Dwyer Group, Inc. For more information on opening your own Mr. Appliance franchise, visit www.mrappliancefranchise.com.

About Mr. Rooter®:

Established in 1970, Mr. Rooter is an all-franchised, full-service plumbing and drain cleaning company with approximately 300 franchises worldwide. Recognized by Entrepreneur magazine among its “Franchise 500” and Franchise Times Top 200, Mr. Rooter franchisees provide services to both residential and commercial customers. Mr. Rooter began franchising in 1974 and is a subsidiary of The Dwyer Group, Inc. For more information on opening your own Mr. Rooter franchise, please visit our Web site at www.mrrooterfranchise.com.

A blog is a type of journal arranged online in the form of a web page, typically linked or included in the main web page of a site.

There are many types of blogs, but for this, we will focus on differentiating between two: Personal and Business blogs.

Personal blogs can have a vast range of topics, posts and links. They can be personal, opinionative, political, etc.

Business blogs can be an amazing social tool for communicating with customers and employees in order to share knowledge and build a customer following. They are about seeming impersonal while connecting with potential customers and building web traffic on your site.

Another great thing about blogs…They are completely traceable! You can measure your success, your website’s success, your business’ success; the list can go on.

• Why do I want a blog for my small business?
• Superb question! First of all, why not? Blogs are absolutely simple!
• The software is far easier to manage than what it used to be. Beyond that, most small businesses have a Facebook. Included in that profile is a blog! Simply write in it, link your thoughts to resources or further reading, and publish! That blog will be available for all of your friends to see!
• Don’t have a Facebook, and don’t want one?(First of all, shame on you! Free advertising and a way to get customer feedback, free of charge? Don’t pass that up!)
• There are other options, besides Facebook, believe it or not. Blogger.com, Movable Type, Typepad, these all offer simple ways to get started!
• Blogging offers you not only a free to low-cost way to get advertisement, web presence and customer feedback, but it also is an inexpensive alternative to learning html, hiring a web designer.
• Making the commitment to blog at least 2-3 times a week is highly accomplishable for many. Find a topic that relates to your audience. It doesn’t always have to be solely about you! For example, perhaps an electric company wishes to post a blog. A rational topic could be how to cut back on that electricity bill, how to rewire something, the possibilities are endless!

Finally, business blogs allow your small business a chance to get a vast web presence and share your expertise. It can be a powerful tool in gaining customer trust and assurance, while establishing your name!

Have a look at some of The Dwyer Group concepts’ blogs here:

http://www.rainbowintl.com/blog/

http://mrsrooter.com/

http://www.mrappliance.com/blog/

We at The Dwyer Group definitely encourage our customers to be certain a professional is necessary, but at the same time we would like to offer a few suggestions on Do-It-Yourself repair around the house. So with no further ado, here are our Top Five Tips for your Bathroom:

1) To begin, try routinely cleaning your drains and pipes! Don’t wait until your water begins to back up and thus stain your sink. There are many unclogging solutions out there in a variety of forms; from eco-friendly to home remedies like three Alka-Seltzer tablets and white vinegar. You can also be more aggressive by using a hanger to pull up what is clogging drains which is more than likely hair.

2) As a house settles, or the weather begins to affect your foundation, you will notice fine lines appearing in the grouted tiles of your floor or shower walls. Remove about an eighth of an inch from your grout and apply a fresh layer. (This is also a chance to change that color you have been getting tired of!)  Mold is also a common resident of grout. After applying fresh grout, be sure to use a grout sealer to prevent any more molds from growing!

3) Does that leaky faucet keep you up all night? We can help you get a higher quality of sleep! Check and see whether the water is hot or cold.  After you do that, turn off both water supplies, typically in the cabinet under your sink. Next, take off the knob for the side that is leaking and unscrew the valve stem. Check that washer that is located at the base of the stem (and possibly replace it if it’s in bad shape). Make sure to put all of the components back where they came from. Finally, turn your water supply on (don’t forget that!) and check to see if you are still leaking!

4) Running toilets can not only boost up your water bill, but they can also add to the goop that piles up around the toilet bowl faster. If your toilet is constantly running, it’s typically indicating that your flapper is worn or not seated correctly. Take off your tank cover and replace the flapper with a new one, if necessary. Before you do that, though, sand off some of that build-up around the flapper’s resting spot!

5) Caulking! This silicone-based substance is not permanent. Actually, it will eventually begin to look and smell awful, possibly even chip off. If you notice your tub’s caulk begin to wear away a bit, you should just go ahead and replace the caulk throughout the rest of the bathroom. Take off all of the excess old caulk that you can and clean up the surface before you apply new caulk, so it will last longer!

For more information, (or to request a professional!), visit the Mr. Rooter website: MrRooter.com

If you are interested in becoming a Mr. Rooter Franchisee, please visit: MrRooterFranchise.com

The following new owners attended a weeklong basic training course at the company’s corporate office in May:

• Daryl Albright – Frederick County in Maryland
• Randy and Tami Fitzgerald – Parker County in Texas
• Ruben and Stephanie McCutcheon – Santa Fe County in New Mexico

The Mr. Rooter basic training includes classes on best practices, management and leadership techniques, customer service and marketing.

“We’re excited to expand our Mr. Rooter Plumbing network,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “We look forward to helping these new franchisees grow their franchises and provide their communities with professional and customer-focused services.”

Mr. Rooter Plumbing technicians follow an established and professional system. For example, they wear shoe covers to protect a customer’s home or business.

Technicians also give customers the price before work is done to ensure there are no surprises about the cost of service. Mr. Rooter Plumbing provides service 24 hours a day, seven days a week, with no extra charges on nights, weekends and holidays

The following people attended a weeklong basic training course April 19-23 at the company’s corporate office in Waco, Texas:

• Michael and Dawn Pant – Montcalm County in Michigan
• Jamie Smith and Rob Whitley – Baltimore, Maryland
• John and Penny Maxwell – Carter, Sullivan, Washington Counties in Tennessee, and Watauga County in North Carolina.

“We are delighted to help this great group of business people develop their businesses,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “It’s nice to grow our Mr. Rooter brand with great individuals who want to provide outstanding customer experiences for their communities.”

Mr. Rooter Plumbing technicians follow an established and professional system. For example, they wear covers over their shoes when inside a customer’s home or business to protect their property.

Technicians also give customers the price before work is done to ensure there are no surprises about the cost of service. Mr. Rooter Plumbing shops provide service 24 hours a day, seven days a week and there are no extra charges on nights, weekends and holidays.