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Posts Tagged ‘franchisee’
Wednesday, June 2nd, 2010
April showers bring May flowers, as well as three new plumbing and drain cleaning franchises for Mr. Rooter Corporation.
The following new owners attended a weeklong basic training course at the company’s corporate office in May:
- Daryl Albright – Frederick County in Maryland
- Randy and Tami Fitzgerald – Parker County in Texas
- Ruben and Stephanie McCutcheon – Santa Fe County in New Mexico
The Mr. Rooter basic training includes classes on best practices, management and leadership techniques, customer service and marketing.
“We’re excited to expand our Mr. Rooter Plumbing network,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “We look forward to helping these new franchisees grow their franchises and provide their communities with professional and customer-focused services.”
Mr. Rooter Plumbing technicians follow an established and professional system. For example, they wear shoe covers to protect a customer’s home or business.
Technicians also give customers the price before work is done to ensure there are no surprises about the cost of service. Mr. Rooter Plumbing provides service 24 hours a day, seven days a week, with no extra charges on nights, weekends and holidays
Tags: franchise, franchisee, Mr. Rooter, new franchise owners, Texas, The Dwyer Group, Waco
Posted in Uncategorized | No Comments »
Wednesday, June 2nd, 2010
Mr. Rooter Corporation announces the addition of three franchises in April.
The following people attended a weeklong basic training course April 19-23 at the company’s corporate office in Waco, Texas:
- Michael and Dawn Pant – Montcalm County in Michigan
- Jamie Smith and Rob Whitley – Baltimore, Maryland
- John and Penny Maxwell – Carter, Sullivan, Washington Counties in Tennessee, and Watauga County in North Carolina.
“We are delighted to help this great group of business people develop their businesses,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “It’s nice to grow our Mr. Rooter brand with great individuals who want to provide outstanding customer experiences for their communities.”
Mr. Rooter Plumbing technicians follow an established and professional system. For example, they wear covers over their shoes when inside a customer’s home or business to protect their property.
Technicians also give customers the price before work is done to ensure there are no surprises about the cost of service. Mr. Rooter Plumbing shops provide service 24 hours a day, seven days a week and there are no extra charges on nights, weekends and holidays.
Tags: franchise, franchisee, Mr. Rooter, new franchise owners, The Dwyer Group, Waco
Posted in Mr. Rooter, The Dwyer Group | No Comments »
Friday, May 7th, 2010
Rainbow International welcomed the arrival of spring with the addition of seven new franchises to its network of restoration and cleaning services experts.
These new owners attended a week-long basic business training course at Rainbow International corporate headquarters in Waco, Texas.
- Tim Toramanoglu (Mississauga, Ontario)
- Mike Cossette (Lexington, KY)
- Peter Stymest (Halifax, Nova Scotia)
- Bianca Davis (Ogden, UT)
- Justin Smith (Portland, OR)
- Joseph and Brandi Chambers (Norman, OK)
- Brian Howard (Wheaton, IL)
The comprehensive Rainbow International training program provides superior, world-class customer service through an in-depth study of professional management, best practices, leadership, financial and marketing training.
The new businesses owners will join the service industry by offering a team of restoration and cleaning service experts to their respective communities.
“These new franchise owners are a terrific addition of world-class front line service for area residents,” said Rainbow International president David Bethea. “We’re excited to have them on the Rainbow International team and know they will do a great job serving their customers.”
Rainbow International offers franchise owners a professional and established system. Parts of the 17-step process include wearing protective foot coverings to respect the customer’s home, up-front pricing, working directly with insurance companies and uniformed, background-checked service professionals on all jobs.
Tags: franchise, franchisee, new franchise owners, Rainbow International, The Dwyer Group, Waco
Posted in Rainbow International | No Comments »
Friday, March 26th, 2010
Anyone else noticed how crazy the weather has been this year? Believe it or not at one point this winter there was snow in at least some part of 49 of the 50 states, over 60% of the country blanketed in snow at one time.
Owning your own home service business can be unpredictable, too. At times, there’s too many calls coming in, and there’s no way you can get everything done. Other times, you’re begging for the phone to ring just once. How do you find a balance?
Systems. Plain and simple.
If your business is running on solid systems, like the franchises at Leading the Service Industry, you’ll be better suited to handle variables in the marketplace. Marketing, planning, training and support are just a phone call away.
Keep your customers happy. Keep your staff happy. Find balance with systems.
We have systems in place that easily help you prepare for the unexpected. We can assist you with new technologies, cross marketing, national advertising, an established brand and networking that can help you avoid the dry spells by constantly increasing your customer base.
When times are busy, our customer delivery system, pricing system, and technologies will help ensure that you have the most efficient route, quick and easy pricing and estimates, and technology that will help you and your crew get the job done faster.
Get prepared for whatever storm may come your way.
Tags: Aire Serv, Aire Serv franchise, franchise, franchise ranking, franchisee, Glass Doctor, HVAC franchise support, Marketing, Mr. Appliance, Mr. Electric, Mr. Rooter, Rainbow International, snow, storm, Texas, The Dwyer Group, The Grounds Guys, unpredictable, Waco
Posted in The Dwyer Group | No Comments »
Tuesday, March 23rd, 2010
It’s almost that time again. The grass is starting to get greener, temperatures are starting to get warmer, it means spring is right around the corner and with spring comes spring cleaning. Our franchises focus on getting houses in tip top shape, but have you ever thought about what kind of cleaning up your business needs?
When you join our team we can help you clean up and organize your business so it runs more easily, efficiently and effectively. We have tried and true methods that can help you “clean up” a number of different aspects of your business, including:
- Adding technologies that will improve your customer delivery system, saving you time and money.
- New strategies for recruiting, compensation and retention that can help improve your employee turnover rates, increase your profit margins and help you build a base of loyal customers.
- Assistance with financial management and “keeping up” the books.
- Statistical tracking, research and development to help you better focus your business efforts and marketing campaigns on the groups that will be most profitable.
- Providing you with an already established brand name and reputation as well as free national marketing and a huge network of other franchisees you can cross market with.
Who says spring cleaning can’t be fun? Clean out your business life and start fresh this year. Get the systems. Get the support. Get in gear – your solution is just a click away.
Tags: Aire Serv, Aire Serv franchise, franchise, franchisee, Glass Doctor, HVAC franchise support, Marketing, Mr. Appliance, Mr. Electric, Mr. Rooter, Rainbow International, Texas, The Dwyer Group, The Grounds Guys, Waco
Posted in The Dwyer Group | No Comments »
Friday, February 19th, 2010
1. Learning From Experience. Leading the Service Industry is about systems. We’ve developed these systems after years of experience in the field with customers. The “front line” of home service. This experience and expertise is immediately at your fingertips. Your franchise coach and other franchise owners are there to help you navigate through day-to-day business with ease.
2. Brand recognition. Your company has a recognizable and respected brand. Years of marketing, national exposure and a history of quality instantly make your business the most trusted service brand in town.
3. Help with Business Functions. Do you know your numbers? Do you know exactly how efficient (or inefficient) your business is operating? Your franchise coach and a team of small business experts are only a phone call or e-mail away. And they’re working every day of the year to research the industry to keep all of our franchise owners on the cutting edge of home service.
4. Training. The cornerstone of a solid business starts with the right training. After becoming a franchisee, you will be part of a world-class initial training course. And throughout the year, there are ongoing training meetings that are regional, online or on-site at your location. We can help you stay ahead of the changing marketplace.
5. High Success Rate. We succeed when you succeed. Year after year, studies and surveys prove franchise businesses have a much higher success rate than independent businesses. That’s because with a franchise, you have a full support team, advice from other franchise owners and much more purchasing power (more on that later).
6. Cross Marketing. You’re not alone in your local market. Because of the different concepts in our franchise network, your customers now have a hometown service team. You can partner with other franchise owners in your market to create a home service powerhouse.
7. Purchasing Power. Buy more. Pay less. It’s simple. Leading the Service Industry partners you with other franchise owners to deliver the best materials for the lowest prices. With so many franchisees, we have negotiated great rates on everything you need to run your business. Discounts and rebates on your favorites – vehicles, insurance, tools, parts, supplies, marketing materials and more. We want to make sure you don’t waste a penny.
8. Improve Your System. Time is money. And fuel is money. Don’t waste anything. Our systems and use of technology can help your company run more efficiently so your technicians aren’t wasting valuable time on service calls. We can help you find the best customers, deliver fast, quality service and be on the cutting edge.
9. Networking. Leading the Service Industry is made up of more than 1,500 franchise owners – their expertise and experience are at your service. Regional meetings and our annual Reunion (in June in San Antonio this year) are a great place to exchange ideas and improve your operations.
10. Prepare for Future Competition. With a stronger, more solid foundation, your company will be well represented in your local market. We’re working every day to help you succeed.
Tags: Aire Serv, franchise, franchisee, Glass Doctor, HVAC franchise support, Marketing, Mr. Appliance, Mr. Electric, Mr. Rooter, Rainbow International, Texas, The Dwyer Group, Waco
Posted in The Dwyer Group | 2 Comments »
Wednesday, February 17th, 2010
The Dwyer Group has announced a business agreement with Canadian-based Sunshine Grounds Care and will market franchises in the United States under the brand of The Grounds Guys, effective immediately. Terms of the agreement were not disclosed.
The deal introduces the first grounds care franchise to The Dwyer Group’s trades service brands, which include: Aire Serv, Glass Doctor, Mr. Appliance, Mr. Electric, Mr. Rooter and Rainbow International.
The Grounds Guys franchise opportunity will offer lawn care, landscaping and maintenance services — a complementary line of business to the residential and commercial target customers that The Dwyer Group’s existing concepts already serve.
“The grass is now greener at The Dwyer Group,” said Dina Dwyer-Owens, CEO and Chairwoman of The Dwyer Group. “We knew that landscape maintenance was a natural extension of our family of franchise brands, but it was the expertise of Sunshine Grounds Care in Canada that helped us deliver a business model with a proven track record.”
Based in Orangeville, Ontario, Sunshine was established in 1987 by Tim van Stralen and quickly grew to include his nine brothers. By 2004, the grounds care division of Sunshine, began franchising and today counts 25 franchisees in its network.
Then in 2009, the van Stralen family met The Dwyer Group, and conversations began on how they could collaborate to benefit both companies.
“The Dwyer Group brings extensive franchising experience and Sunshine Grounds Care brings the grounds care expertise,” said Peter van Stralen, President and CEO of The Grounds Guys Canada. “It was clear that we each had good things to offer one another.”
“Having grown up in a family business, we saw a lot of ourselves in the van Stralens and what they were doing in Canada,” said Dwyer-Owens.
Peter van Stralen added that his company was attracted to The Dwyer Group’s Code of Values as a foundation that has helped grow and sustain a large franchise network. “The corporate culture they have created and the values they promote made this a relationship we could all feel good about,” he said.
The result is a one-of-a-kind agreement for The Dwyer Group to sell franchises in the United States with added business training to be provided by Sunshine Grounds Care.
More information about The Grounds Guys and Sunshine Grounds Care -
Sunshine Grounds Care was founded by Tim van Stralen, the oldest of ten brothers, in the town of Caledon in 1987. Since then, Sunshine Grounds Care has expanded rapidly across Ontario and even to other parts of North America. As the company has grown, so have the other nine van Stralen brothers, who today all play a part in making Sunshine a business that operates on family values of respect, effort and a mutual interest in the well being of the group. For more information about Sunshine Grounds Care, visit www.sunshinelandscape.com.
Tags: Aire Serv, Canada, Dina Dwyer-Owens, franchise, franchise opportunity, franchisee, Glass Doctor, grounds care franchise, Grounds Guys, landscape franchise, lawn care franchise, Mr. Appliance, Mr. Electric, Mr. Rooter, Ontario, Orangeville, Rainbow International, Sunshine Grounds Care, Texas, The Dwyer Group, The Grounds Guys, Tim van Stralen, van Stralen, Waco
Posted in Dina Dwyer-Owens, The Dwyer Group | 2 Comments »
Monday, February 15th, 2010
 Three Glass Doctor franchises earned the esteemed Angie’s List 2009 Super Service Award. The franchises belong to an elite group. Fewer than five percent of the companies registered with Angie’s List met the award requirements.
Angie’s List is the nation’s leading provider of consumer ratings on local service companies. The Angie’s List Super Service Award is given to companies that have a consistently high level of customer service. Thousands of members of the website share their ratings and reviews of local companies in more than 500 categories. All three Glass Doctor franchise winners maintained a total and overall grade of “A;” have received a minimum number of reports; are not in the Angie’s List “Penalty Box” and had ratings that were satisfactory or better with the Better Business Bureau.
The Glass Doctor franchises honored by Angie’s List include:
Glass Doctor of Charlotte, owned by Ed Sieber, located at 608 Mathews Mint Rd., Suite B, Charlotte, N.C. Sieber is the reigning Glass Doctor Franchisee of the Year.
Glass Doctor of Ramsey, owned by George Strauch, located at 75 Orchard St., Ramsey, N.J.
Glass Doctor of North Texas owned by Larry Patterson, located at 2001 Midway Dr., Carrollton, Texas.
“Our Super Service Award winners are the cream of the crop when it comes to providing the best customer service,” said Angie Hicks, founder of Angie’s List. Service company ratings are updated daily on Angie’s List, but members can find the 2009 Super Service Award logo next to company names in search results on AngiesList.com.
More than 50 Glass Doctor locations were eligible to receive the Super Service award by being rated and reviewed by Angie’s List subscribers. To find the ratings or rate a new Glass Doctor location, go to www.angieslist.com.
Tags: Angie's List, Carrollton, Charlotte, franchise, franchise ranking, franchisee, Glass Doctor, Glass Doctor franchise, glass repair, glass replacement, glass service, New Jersey, North Carolina, North Texas, Ramsey, ranking, service, Super Service Awards, Texas, The Dwyer Group, Waco
Posted in Glass Doctor | No Comments »
Friday, February 12th, 2010
Aire Serv rang in the new year with a great new group of franchise owners in January.
The new Aire Serv franchisees were awared franchsie territories and attended a five-day training program at the world headquarters in Waco, Texas.
- Billy Bartlett, owner of the Aire Serv of Wise County franchise (Wise, Va.)
- Cesar Cordova, owner of the Aire Serv of Permian Basin franchise (Midland, Texas)
- Alfredo and Lily Figueroa, owners of the Aire Serv of Will County franchise (Plainfield, Ill.)
- Chris King, owner of the Aire Serv of Lake Cumberland franchise (Nancy, Ky.)
- Mark and Holly McDevitt, owners of the Aire Serv of Northeast Indiana franchise (Fort Wayne, Ind.)
- Ron and Jane Nichols, owners of the Aire Serv of Madison County Indiana franchise (Alexandria, Ind.)
“We’re excited to start off the New Year with six new companies,” said Doyle James, president of Aire Serv Heating & Air Conditioning, Inc. “We want to see these franchise owners grow their businesses and assist them in bringing quality service to their customers, as well as jobs to their areas.”
Tags: Aire Serv, Aire Serv franchise, franchise, franchisee, HVAC franchise, HVAC franchise support, new franchise owners, Texas, The Dwyer Group, Waco
Posted in Aire Serv, The Dwyer Group | No Comments »
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