Posts Tagged ‘The Dwyer Group’

What You Should Ask Other Franchisees

Tuesday, January 4th, 2011

By Kerry Pipes

Franchising is a great business model and with so many concepts and brands out there to choose from, research and due diligence are a big part of your assignment.

Of course you’ll receive a wealth of information from the franchisor detailing and outlining almost every facet of the system and operations, but there is one other area of research that you owe it to yourself to uncover (many franchises even require that you do this).

Once you’ve narrowed your franchise brand choice, you’ll want to talk to some existing – and even former – franchisees about what it’s really like out there in the trenches every day running the business. This is part of your due diligence and it’s imperatively important.

Item 20 of the franchisor’s Franchise Disclosure Document (FDD) will feature a list of both current and former franchisees. Pick a few of them and sit down and call them to inquire and discuss. You may even need to arrange a time to talk with them in more detail – remember, some franchisees are extremely hands-on and busy running their stores. But they will do their best to arrange to speak with you.

As you call and talk to franchisees, you’ll be able to ask any questions you have and you’ll most likely get frank and candid answers from them. It’s worth your time to contact these people to determine if they’re happy with their investment, the support they’ve received from the franchisor, and if they are happy with the income level they have achieved. Likewise, if they have left the system, you want to know why, and if they knew then what they know now would they still invest in the franchise system. Above all, don’t be afraid to ask any question. This is your life and financial future you’re talking about.

To help get you started, here are some basic and fundamental questions you should be asking these franchisees:

  1. How happy are they with their franchisor? Ask them to describe their overall level of satisfaction.
  2. What type of business background, business experience, education, and/or skills did they possess before becoming a franchisee? How important was that?
  3. How long did it take for them to realize a return on investment? This can help you determine, approximately, how long it would take you to start seeing real profitability – and help you analyze what you’ll need in the interim.
  4. Did the franchisor properly estimate the amount of operating cash that was needed in the beginning?
  5. What about unexpected or hidden costs? What were they and how did they affect the franchisee and their operation?
  6. Have their earnings met with their expectations? This could be a delicate area of discussion, but it’s important for you to find out as much as you can.
  7. Did the franchisor provide adequate and thorough training to get them up and running?
  8. Were there any problems with the territory, cannibalization of sales, competition?
  9. Any restrictions that have affected their business? Limitations on products and services that can be sold, vendor requirements, etc.
  10. How has ongoing franchisor support been for marketing/advertising/employee training?

Start with these questions and you’ll probably have a few more of your own. This due diligence is something that you will be glad that you did.

The Delightful New Year!

Thursday, December 30th, 2010

A new year is upon us! How many of you have experienced such change in your life from last year to this year?

For me, the New Year is about reflection. What do I need to improve from last year and, most importantly, what did I do that I should keep doing. Take a few minutes to answer these questions for yourself.

As I advised for Christmas, take a look at The Dwyer Group’s Code of Values and systems. Can we help take your business to the next level? Can we open doors to new possibilities? Can we improve your quality of life?

The Dwyer Group isn’t going to set you up for failure. Actually, we want to see you succeed and prosper, because that adds to our own success. We are such a tight-knit group, a family, and perhaps becoming part of our family could change your life.

Just a thought to think about… Happy holidays, all. May the New Year bring you changes, for the good, and see you succeed to new heights.

‘Tis the Season to be Jolly!

Thursday, December 23rd, 2010

The season of sharing is upon us! Enjoy a fantastic holiday with your family and friends.

If you own your own business, enjoy being your own boss by allowing yourself time to spend with those you love most. This is one of the best times of the year to be in the franchise business, especially with The Dwyer Group. You have your family and you have your franchise family, so be sure to thank both for being there for you all year round.

And maybe you aren’t franchising with The Dwyer Group…yet. Look into it. What does an hour cost you if it could guarantee your future success? Make your gift to yourself simple; sit down with a cup of hot chocolate or peppermint coffee and read up on what franchising can do for you, whether you have a business currently or not.

Happy holidays, everyone. Be safe, be merry and, most importantly, have fun in the process!

How To Create A Business Plan

Tuesday, December 21st, 2010

By Kerry Pipes

Anyone who’s thinking about starting a new business is going to need to create a business plan. Why? Well banks and lenders require one for starters. But also because business plans are one of the crucial foundations for the beginnings of a business. And the franchising industry is no different.

Business plans are smart. They provide a road map to where you want to go and signposts for how you are going to get there. Writing a business plan causes you to consider challenges, risks, and opportunities that will be coming your way.

Because you are choosing to purchase a franchise, your business plan will be a little easier to create than someone who is starting a business from scratch. For example, many franchisors already have business plan templates – or elements of business plans, at the very least – that you can use and adapt. And you’ll be able to obtain much of the financial information that’s necessary from the Franchise Disclosure Document (FDD).

Basic business plans can be boiled down to five main sections. These are the main things lenders will be looking for.

First up, you’ll need a concise and informative introduction section. Here you want to describe the business and the kinds of products or services for sale. You should evaluate your market and territory and include that information here. Analyze your competition. Discuss the operational approach you will take and the challenges and risks you’ve identified with taking a business into this market.

Second, describe your management approach. Outline your management structure and philosophies. Detail all of the management positions/roles and talk about the individuals who will be serving in these positions. Explain what makes them unique and qualified to excel. Your management team is going to be critical to your franchise’s success.

The third section of your business plan should be the marketing plan. Here you want to explain how you’re going to reach customers and get them through the doors of your franchise business. Outline all of your marketing and advertising plans. Discuss the value of your products and services and why they offer a unique advantage to your company.

Next, include financial projections. Here is where you’ll want to include pro forma financial statements such as income statements, cash flow projections, and balance sheets. The idea is to use this data to point to how you project the business to do once it opens. Your projections should be very conservative and take into account as many variables as possible. Remember, projections are difficult to make – especially in a start-up business – so include as much information as possible in this section.

Finally, include a section that details your financing needs. Here you should provide, in detail, a complete analysis of your start-up costs. Discuss how much capital you will need (and where you plan to get it) to cover your operations from day one until you begin turning a profit. This section is important even if you are not borrowing money.

Creating a business plan forces you to think deeply about the business, analyze numerous options, and formally project a course of action. You’ll learn more and you’ll understand more about operating a business. And for that, you will be glad you did it.

Attending Franchise Trade Shows

Tuesday, December 14th, 2010
By: Eddy Goldberg

Franchise trade shows are a great source of information as you consider which brands to invest in. At these shows, which take place all over the country throughout the year, you can kick the tires, taste the food, and handle the products. Most important, perhaps, you can meet live representatives from dozens, or even hundreds of brands, depending on the size of the show.

The Grounds Guys will have MANY trade shows for 2011! Don't miss out!

Whether national, regional, or local, these shows offer a golden opportunity to ask questions – not only with franchise sales representatives, but often with franchisees as well. Most shows also provide educational seminars and sessions where you can meet franchise experts and specialists. You can also learn a lot from other entrepreneurs seeking the right brand for themselves and compare notes, impressions, hopes, and fears.

IFA Annual Convention – In terms of sheer size and scope, the biggest show is the International Franchise Association’s (IFA) annual convention. IFA shows generally offer sessions such as The A to Z’s of Buying a Franchise; How To Franchise Your Business; Financing Your Franchise; Opportunities in Franchising for Minorities & Women; and Franchising for Veterans 101. Other shows sponsored by the IFA include:

  • International Franchise Expo (IFE) – Also endorsed by the U.S. Department of Commerce, this annual show is held in April in Washington, D.C.
  • West Coast Franchise Expo – This annual October event draws more than 200 franchise brands from more than a dozen states in the West and offers a complete conference program.
  • Franchise Expo South – Hundreds of franchisors attend to showcase their brands. This show draws both attendees and exhibitors from Latin America and the Caribbean.
  • Franchise & Financing Expo – These are held at different times of the year across the country, sponsored by the IFA, the SBA, and local Chambers of Commerce. Sites include Arizona, Atlanta, Boston, Central Virginia, and North Texas. As the name indicates, these shows are an opportunity to learn about financing and meet lenders face to face.
  • Franchise Opportunities Seminars for Women and Minorities – Conducted by the IFA’s Diversity Institute, these one-day events, held in cities across the country, seek to introduce franchising as an economic development tool. They are held in cooperation with Congressional representatives, mayors, local governments, the Urban League, the SBA, Small Business Development Centers, the Minority Business Development Agency, and other partners. They include franchisor exhibits and seminars on franchising fundamentals, legal aspects, financing, funding, and technical assistance. For a list of cities and dates visit the IFA’s website.

Further information on many of these events can be found at the IFA website and at www.mfvexpo.com, which produces most of these shows.

How to get the most from these shows

1. Before you attend – Go online and/or phone the sponsoring group to get a list of the franchise companies exhibiting. Choose the brands you want to learn about in advance, and research them online before the show. Don’t lock in on your selected brands to the exclusion of new opportunities that may catch your attention once you arrive.

2. At the show – Once inside, stop in at the booths of the brands you have chosen. Bring a list of your three to five most important questions and try to get some one-on-one time with the brand’s representatives. Take notes; lots happens at these shows, and you can review your notes – as well as franchisors’ printed and digital material home – when you get home.Get business cards from the people you meet, and leave your card or contact information with the brands you like. Try to get a sense of the culture of the brand from the reps you meet, and how they respond to your questions.

3. After the show – Review the materials you have collected, sort out your impressions, comparing your experience to your expectations. See who contacts you first–quick follow-up usually is an indicator of a franchise organization that has its act together–and of how they will treat you later if you sign with them.

If you are looking to franchise with The Dwyer Group, come and visit us at these trade shows for 2011:

The Grounds Guys:
Congress 2011
Mid-America Horticultural Trade Show
New England Grows
CanWest Horticultural Show
Nursery/Landscape Expo
GIE + EXPO
SIMA 14th Annual Snow & Ice Symposium

Aire Serv:
Comfortech

Glass Doctor:
GlassBuild America
NACE

Mr. Appliance:
ASTI

Mr. Electric:
Electric West
IEC National Convention

Mr.  Rooter:
Pumper & Cleaner Environmental Expo International

(We will attend more, but these are shows we have booked at the moment.)

Visit LeadingTheServiceIndustry.com for more information on trade shows.

Helping Heroes For The Holidays

Friday, December 3rd, 2010

The magic of the holidays can often be found in the gifts to others.

Mr. Appliance® of Wilmington, along with Mr. Rooter® of Brunswick County, Mr. Electric® of Brunswick & New Hanover Counties and Glass Doctor® of Coastal Carolina are spreading the joy this holiday season by giving back to support disabled veterans.

Until December 25, these four companies will donated $5 from every service job to Step Up For Soldiers, a non-profit organization dedicated to helping disabled veterans and their families.

“People who have served our country gave everything to defend us,” said Matt Sarkela, owner of Mr. Appliance of Wilmington. “Through our donations to Step Up For Soldiers, we can make sure that soldiers are taken care of so their sacrifices don’t go unnoticed.”

Mr. Appliance, Mr. Rooter, Mr. Electric and Glass Doctor offer services for home needs, including appliance repair and maintenance, plumbing, electrical services and glass installation/replacement.

“Many heroes come home missing an arm or a leg,” Sarkela said. “Each donation we collect during the month of December is a small step to help them resume their lives and continue to be heroes everyday.”

Mr. Appliance of Wilmington serves Brunswick and New Hanover counties.

For more information, visit the Step Up for Soldiers website at http://www.stepupforsoldiers.org.

Thought You Were Too Young to Franchise? Be Glad to Be Wrong!

Tuesday, November 30th, 2010
By Eddy Goldberg

Youth in franchising? Millennials at the helm? Can younger people with relatively little business experience (or money) learn to manage a successful franchise operation?

A combination of several factors says yes – out of necessity for both prospective franchisees looking to make a living in a tough economy, and for franchisors seeking to expand their system in an era of tight credit. This confluence of economics and demographics has led to a rise in the numbers of younger people signing on as franchisees.

First, the demographics of youth. Generation X (born about 1965 to 1976) are now about 35 to 45 years old, hardly qualifying them as “youth.” So let’s focus on the next group, Generation Y, also known as the Millennial Generation (born about 1977 to 1990). As of 2010, this group ranged in age from about 20 to 35 years old. Millennials also are a big group, dwarfing Gen X and about the same size (70-plus million) as the post-Second World War Baby Boomer generation (born 1946 to 1964).

Age doesn't factor into changing the world.

Millennials account for more than 25 percent of the adult population in the U.S. That number is growing as the oldest of the Baby Boomers are beginning to retire, or at least look at it seriously. That’s a scary prospect for franchisors, who are working to fill that gap by developing recruitment and training programs aimed at the Gen Yers/Millennials.

For many in this group, whose tail end is just graduating college or have recently done so, the job market in 2010 is dismal. Just as they come of age and look to begin their working careers, unemployment is at record highs and large companies are laying off employees by the tens of thousands. With employment prospects dimmer than in generations, Millennials are forced to seek alternatives to traditional corporate careers.

Many Gen Yers choose to attend graduate school to bolster their credentials in the hope that the employment market will improve by the time they’re done. Others are eager to get started in business; they do the math and realize that the price of graduate school and the price of becoming a franchisee are not that different – and that franchising pays a lot better than grad school, important when you’re facing the prospect of paying off undergraduate student loans.

Of course most college grads and twenty-somethings don’t have the financial resources for a franchise fee, opening costs, and surviving the first crucial years. Nor do they have the business experience or the people and life management skills required to succeed in business – which is one of the reasons many will choose franchising over starting out in business for themselves. What they do have in spades, however, are energy, enthusiasm, an eagerness to learn, fresh ideas, and perhaps most important, parents and relatives willing to finance their entry into a franchised business.

Some of these parents are the same Boomers who are preparing to retire. Those who are franchisees might want to turn the business over to their offspring, and can offer training, support, and mentorship as their children learn the business. Others are seeking to give their children a good start in business and realize that the franchise model provides that training and support, and that mentoring can come from experienced franchisees within the system. And others, whose retirement savings have been severely reduced by the Great Recession, must not only work longer (which means fewer opportunities for younger people to advance), they also, suddenly and unexpectedly, must find ways to make more money for their Golden Years. Investing in a franchise through their children is one way to do that – especially in a time of reduced confidence in the stock market.

Veterans returning from Iraq and Afghanistan are another youthful segment ripe for franchising opportunities. They are used to following a system, and many junior officers returning to civilian life make ideal candidates and future leaders.

These youthful franchisees appear to have much going for them, and franchisors report their success rate is about on par with older first-time franchisees. Some assets youthfulness has going for it in franchising are a willingness to listen and learn; energy and passion; the ability to work long hours to build their business; fewer preconceived ideas about business than older people (i.e., greater willingness to follow a system); and an entrepreneurial spirit that has been trained to collaborate more than previous generations. Many have started businesses in high school and college, and are better prepared to manage than franchisors might expect. Some have done so with friends, and team up with them as franchisees to share the financial and management burdens of operating a franchise.

Younger people also have grown up with technology, an increasingly important part of managing and marketing a business today. Their affinity for computers is a given, and social media is a part of their everyday lives. And for franchise concepts or brands that employ teenagers (fast food, especially), their closeness in age can help bridge the “generation gaps” so many older franchisees struggle to overcome in their hiring and retention practices.

On the down side, youth is a time of exploration, and franchise agreements run five years or more. Can young people commit for that time when their lives are still taking shape? What if they fall in love with someone across the country, or even in another country? What if they turn out to be incapable of managing people, doing the books, or marketing? While this can occur with older franchisees, at least those prospects have more of a track record, and have done their exploring, and are looking to settle down and settle in.

Young people most likely to succeed as franchisees will enlist experienced, older advisors – whether it’s their parents and family, other franchisees, or by hiring or outsourcing or partnering with professionals who can make up for their youth and inexperience. After all, while enthusiasm can go a long way, it’s nice to know where you’re going. Enlisting the aid and support of people who have already “been there, done that” can help youthful franchisees not only determine where they’re going, but provide them with the operational, financial, and management tools and skills they need to get there.

Dallas – Fort Worth Area Glass Doctor Raises Donations for Komen Breast Cancer Event

Friday, November 5th, 2010

The Glass Doctor of North Texas and its vendors have donated more than $2,000 to the Susan G. Komen 3-Day for the Cure. The event will be Nov. 5-7 at the Collin Creek Mall in Plano.

Glass Doctor of North Texas is supporting the “Tough Ta-Tas” team, which will walk 60 miles over the course of the three-day event.

“To walk 60 miles in three days sounds hard and painful, we’ll get blisters on our feet and sleep in a tent after walking each day,” said Cheryl Patterson, wife of Larry Patterson, president of Glass Doctor of North Texas. “I’ve heard stories of women who have struggled and suffered to fight breast cancer and still lose their lives. Compared to that walking 60 miles will be an easy thing for me to do to help find a cure.”

Together Cheryl and her 13 teammates have raised almost $36,000 toward their $50,000 goal with about a week left before the event. Nine vendors have helped Glass Doctor of North Texas support the Tough Ta-Tas: Dallas Flat Glass, PGW Auto Glass, Sika, Daines Insurance, Agalite Bath Enclosures, Waldman Brothers Insurance, AI Media Group, Pilkington and M3 Glass.

“I’m so proud of Cheryl for making the commitment to spend three days walking for this great cause,” Larry Patterson said. “Glass Doctor of North Texas and all of our vendors are glad to support the Susan G. Komen 3-day for the Cure in its battle to find a cure and raise awareness of breast cancer.”

To donate and support the Tough Ta-tas, visit their official website and donate securely through Susan G. Komen for the Cure.

Based in Carrollton, Glass Doctor of North Texas serves Collin, Dallas, Denton and Tarrant Counties. For more information or to schedule service call (972) 271-6800.

Mr. Electric-Ft. Lauderdale helps light up a Ronald McDonald House

Wednesday, November 3rd, 2010

Thanks to a partnership with the Green Savings Company, The Ronald McDonald House in Fort Lauderdale will receive more than 100 energy-efficient lighting kits, which are being installed over the next few weeks.

The Green Savings Company initiated the partnership as a way to reach out to the local community and also promote its T5 retrofit lighting kit, a light conversion system designed to save energy and reduce costs.

“This is definitely something that we really needed,” said Soraya Moya, executive director of the Ronald McDonald House Charities of South Florida. “We’re very grateful to them.”

The Ronald McDonald House in Fort Lauderdale is a residence for families with critically ill children staying in nearby hospitals. With more efficient and improved lightning, the facility can remove excess lamps and will count down on the number of light bulbs needed.

The new fixture kits can reduce costs up to 70 to 80 percent, according to Alex Vidal, marketing director for the Green Savings Company. The kits are the flagship product of the company, which opened in Fort Lauderdale two years ago.

“It’s an inexpensive way for them to go green and reduce their carbon foot print without having to spend a lot of money because it’s a cost efficient method,” Vidal said.

Another aspect of the partnership is Mr. Electric, which offered to install the kits. Mr. Electric removed T12 and T8 fluorescent light bulbs and replaced them with the T5 retrofit kits, which is one of the more energy efficient bulbs on the market.

And with a monthly electric bill of roughly $2,100, the potential savings for the Ronald McDonald House could not come at a better time.

“Everyone is hurting with the economy and we’re very appreciative of our relationship with them,” Moya said. “It’s less of a burden on us and the families that stay here for one, two or three months.”

The potential savings could also generate more funding to improve programs as well as purchase needed furniture and other items.

“The more we save, the better we’ll be able to operate and branch out,” Moya said.

Don’t Get Caught in the Cold-Tips from Aire Serv of Suffolk

Tuesday, November 2nd, 2010
By: Leila Roche of the Suffolk News Herald

As the mercury in thermometers is dropping, most people are eager to pull out fall and winter decorations and pull on their boots and gloves.

But homeowners should take the time to ensure their homes and heating systems are just as ready for the change of season.

“You want to make sure your heating system isn’t going to go out at 2 a.m. on a 10-degree night when companies are swamped with calls and you have to wait 10-12 hours to get your heat back on,” said Vinie Copeland, president of Aire Serv of Suffolk franchise. “If you do preventative maintenance now, your chances of that or any other malfunction happening go down.”

Dominion Virginia Power recommends replacing or cleaning filters of forced air furnaces monthly, having your heating system inspected, inspecting your home’s ductwork to ensure no heated air is escaping and sealing up windows and doors with weather stripping or caulk.

“Air leaks are the first thing we look for,” Copeland said. “They can be at the windows, doors and access doors going into an attic. You need to make sure there’s a rubber sweep or something at the bottom of the door and that that your windows are properly sealed. Double pane windows are a good idea.”

If your home isn’t keeping heat like it should, Copeland also recommends taking a look at the insulation in your home. Once the walls are built in a home, it’s hard to do much about insulation, but take a look in your attic.

“Especially if you’ve been living there awhile, your insulation can get moved around while you were getting Christmas decorations or something,” Copeland said. “Either put it back, or put in thicker insulation. It can save homeowners a lot of money over the years.”

One of the most important checkups doesn’t just keep you warm, but it can keep you healthy, as well.

“The emissions from a heater with stress spots or cracks in the heat exchanger can contribute to high levels of carbon monoxide exposure,” Copeland said. “The air we breathe indoors can actually be more dangerous than the air outdoors, so it’s important to check any fuel-burning appliance or heating source to make sure it’s working properly annually.”

While death by carbon monoxide poisoning isn’t common, it can cause less fatal health effects such as headaches, dizziness, disorientation, nausea and fatigue.

Warning signs that you may have a potential carbon monoxide leak include a gas flame burning orange or yellow instead of blue, sooty stains on heating appliances or around heating registers or a noisy furnace.

Before you turn on the heater for the winter, Aire Serv recommends taking the following precautions:

Install a carbon monoxide detector outside the sleeping quarters on each floor of the home.

Keep generators in a well-ventilated area and away from the house.

Have the furnace and any heating equipment checked by a heating specialist. In addition to cleaning your system, checking refrigerant levels and adjusting your system as needed, your contractor should look for cracks or damage to the heat exchanger.

Remove any clutter around the furnace, particularly flammable items.

Check your furnace air filter monthly and replace as necessary. Air flow can be restricted if the filter is dirty.

Remember that your pets are as attracted to the warm fireplace and heater as you are, so make sure they can’t burn themselves or knock a heat source over.