Mr.Rooter® wins Bronze in Canadian Franchise Association’s Franchising Excellence Award

Waco, Texas (October 18, 2010) – Mr. Rooter is proud to accept the bronze in a competition that not only “celebrates the mutually-rewarding relationship between franchisor and franchisee,” but also looks at the system’s commitment to abiding CFA’s “best practices” in specific areas such as franchisee relations, teamwork and communications.

Mr. Rooter is a leader in residential and commercial plumbing services, and it’s easy to see why.

“Courtesy and professionalism revolve around everything we do. We stick to basics because we remember what a customer feels like when we walk into their home. Customer interaction is about understanding and putting yourself in their shoes. It’s the reason they call us Mr.,” said Mary Kennedy Thompson, president of Mr. Rooter.

From the beginning, many different qualities are analyzed in potential franchisees. Though many franchisees have plumbing backgrounds, they look for people who are eager and open to learning new things, as well as the plumber who may wish to transcend to that next level of business.

Primarily, the most important step in building successful relationships is to have vision and clarity, Thompson says, while the second step is maintaining symbiotic relationships. “We succeed when they succeed.”

Mr. Rooter offers multiple opportunities in order to keep regular connections between franchisees; from annual reunions, special trainings, one-on-one meetings, and regional meetings to gather and share ideas and stories.

“The award is based on our relationship with our franchisees, and it represents that we are doing things right. It’s an honor and pleasure to work with plumbers every day,” Thompson said.

About Mr. Rooter®

Established in 1970, Mr. Rooter is an all-franchised, full-service plumbing and drain cleaning company with approximately 300 franchises worldwide. Recognized by Entrepreneur magazine among its Franchise 500 and Franchise Times Top 200, Mr. Rooter franchisees provide services to both residential and commercial customers. Mr. Rooter began franchising in 1974 and is a subsidiary of The Dwyer Group, Inc. For more information or to find the location nearest you, please visit our Web site at www.mrrooter.com or www.mrrooterfranchise.com.

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