Leading the Service Industry
 
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About The Dwyer Group



Become A Franchise With The Dwyer Group




Mission, Vision & Code of Values: The Best Franchise Company Offering The Best Franchise Opportunities

Leading the Service Industry is more than a statement at The Dwyer Group. It means providing the best experience for our customers and franchise owners without compromise. Simply put, we strive to be the best franchise company offering the best franchise opportunities.

Itís about reaching financial and personal goals while maintaining a commitment to integrity. Itís about creating businesses that communities can look to for more than just service.

Through our superior franchise system and years of experience, we know how to build the best and most successful franchise businesses in the service industry. Our family of companies reaches more than 2.5 million customers annually through a franchise network of more than 1,100 locations throughout the United States and Canada.

The Mission
To teach our principles and systems of personal and business success so that all people that we touch will be able to live happier, more successful lives.
The Vision
To be a world class company admired for the excellence that customers, franchisees and associates experience with The Dwyer Group.
The Code Of Values

We live our Code of Values by…

Live R.I.C.H. Dwyer Group CEO Dina Dwyer-Owens and the Code of Values.

RESPECT
…treating others as we would like to be treated.
…listening with the intent to understand what is being said and
    acknowledging that what is said is important to the speaker.
…responding in a timely fashion.
…speaking calmly and respectfully, without profanity or sarcasm.
…acknowledging everyone as right from their own perspective.

INTEGRITY
…making only agreements we are willing, able and intend to keep.
…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
…looking to the system for correction and proposing all possible solutions if something is not working.
…operating in a responsible manner: “above the line…”
…communicating honestly and with purpose.
…asking clarifying questions if we disagree or do not understand.
…never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS
…continuously striving to maximize internal and external customer loyalty.
…making our best effort to understand and appreciate the customer’s needs in every situation.

HAVING FUN IN THE PROCESS!

 
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