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Mission, Vision & Code of Values

Leading the Service Industry is more than a statement at The Dwyer Group. It means providing the best experience for our customers and franchise owners without compromise.

It’s about reaching financial and personal goals while maintaining a commitment to integrity. It’s about creating businesses that communities can look to for more than just service.

We know how to build successful businesses in the service industry. Our family of companies reaches more than 2.5 million customers annually through a franchise network of more than 1,100 locations throughout the United States and Canada.

We live our Code of Values by…

RESPECT
…treating others as we would like to be treated.
…listening with the intent to understand what is being said and
    acknowledging that what is said is important to the speaker.
…responding in a timely fashion.
…speaking calmly and respectfully, without profanity or sarcasm.
…acknowledging everyone as right from their own perspective.

INTEGRITY
…making only agreements we are willing, able and intend to keep.
…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
…looking to the system for correction and proposing all possible solutions if something is not working.
…operating in a responsible manner: “above the line…”
…communicating honestly and with purpose.
…asking clarifying questions if we disagree or do not understand.
…never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS
…continuously striving to maximize internal and external customer loyalty.
…making our best effort to understand and appreciate the customer’s needs in every situation.

HAVING FUN IN THE PROCESS!