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Roger and Stacey Goertz - Houston, Texas
When Roger and Stacey Goertz left The Dwyer Group, parent company of Mr. Rooter, to buy an existing Mr. Rooter franchise, neither of them had plumbing experience.
But what they did have – a combined 51 years in the corporate world – proved to be an ideal blueprint for success. They received the Rookie of the Year award in 2005.
“Throughout my career I learned about the hiring process, motivating employees and operations overall,” says Roger, who served as president of several franchising companies, including Aire Serv, a sister company of Mr. Rooter, as well as vice president of operations for the Mr. Rooter Corporation. “With Stacey’s accounting and marketing skills we are able to properly run a business.” As for learning the plumbing part, this business savvy couple with college degrees did their homework. They read, studied and attended technician training classes. Most of all, they earned the respect of
their team.
“Our team in turn taught me the technical side,” Roger says. “Even today I will help out on jobs to let our team know we will not ask them to do anything we would not do ourselves.” In four years of owning a Mr. Rooter franchise, they turned the five-van operation they purchased into a 21-truck fleet and increased sales.
“When your business grows, your employees see the financial results,” says Stacey, who was director of marketing at The Dwyer Group before becoming a Mr. Rooter franchisee. “It makes the whole team proud to be a part of making it possible.”
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