Leaders in Service-Based Franchise Opportunities
At Dwyer Group, we take leading the service industry to heart. For more than 30 years, we have provided excellent service and unparalleled support to all our franchise owners. By combining a structured corporate system with a flexible, intimate family business culture, we have crafted a more profitable and effective way to conduct business with more than 2,500 of our franchise owners.
We Live by Our Unwavering Code of Values
Dwyer Group recognizes that the center of every thriving business, from small neighborhood services to large corporations, is a person striving for success. Much more than just a line on a spreadsheet, our company values each service franchise owner as members of our family, and we are dedicated to treating them with the utmost regard and unwavering respect.
The key to our committed support for each and every member of the Dwyer Group family is our unwavering Code of Values:
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We Live by Our Code of Values
- Treating others as we would like to be treated.
- Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone as right from their own perspective.
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner: "Above the line…"
- Communicating honestly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
- Never saying anything about anyone that we would not say to him or her.
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customers' needs in every situation.
- Having Fun In the Process!